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Refund Policy

Thank you for shopping at Castaway Outdoors. We appreciate your business and want to ensure your satisfaction with our products. Please read the following refund policy carefully before making a purchase.

1. Refund Eligibility

We offer refunds on ebook purchases under the following circumstances:

  • The ebook file is corrupted or unreadable.
  • You have accidentally purchased the same ebook multiple times.
  • You have not downloaded the ebook and wish to cancel your order within 24 hours of purchase.

2. Refund Process

To initiate a refund, please contact our customer support team at info@castawayoutdoors.com within 7 days of the original purchase date. Include your order number, the reason for the refund request, and any relevant details.

Upon verification of your request, we will process the refund to the original method of payment. Please allow 3-5 business days for the refund to reflect in your account.

3. Non-Refundable Items

We do not offer refunds for the following situations:

  • Change of mind or dissatisfaction with the content of the ebook.
  • Technical issues related to the user’s device or software.
  • Failure to download the ebook within the provided timeframe.

4. Exchanges

We do not currently offer exchanges for ebook purchases. If you accidentally purchase the wrong ebook, please request a refund for the incorrect purchase and proceed to repurchase the desired ebook.

5. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at info@castawayoutdoors.com. We are here to assist you.

Note: Castaway Outdoors reserves the right to update or modify this refund policy at any time without prior notice. Please review the policy periodically for any changes.